What is the first step to improving feedback according to Keyton (2000)?

Receiving information about behavior is identified as the first step to improving feedback according to Keyton (2000). This step involves being open to and actively seeking out feedback regarding one’s actions and communication styles. By understanding how one’s behavior affects others, individuals can begin to identify areas for improvement. This awareness lays the foundation for productive communication as it encourages reflection and adjustment based on external input.

The focus on receiving information rather than other choices highlights the importance of being receptive to feedback before taking any further action, such as giving feedback to others or attempting to modify behavior based on feedback. Ignoring negative feedback or simply listening to it without a deeper engagement fails to promote growth. Therefore, initiating the improvement process by acknowledging and receiving feedback is critical for effective communication and development.